Arrival
New clients please arrive 10 minutes before your scheduled appointment time to fill and sign consultation forms.
Please arrive with clean/makeup-free eyes/brows/lashes. Extra time spent removing makeup means less time for the treatment. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
Our store is not a safe and appropriate place for kids so we’d appreciate it if you don’t bring children with you into our salon, please.
Rescheduling / Cancellation / No show
No cancellation or change allowed within 24 hours of the appointment.
Cancellation under 24 hours or not showing up to an appointment will be charged the full price of the scheduled appointment as a cancellation fee. This is to protect the time set aside especially for you, as well as to protect our time which is booked up quickly. In return, we promise to keep appointments on time, give you our full and undivided attention, and of course, the best services Auckland has to offer!
Cancelling and rescheduling can be done via the change appointment button located in your confirmation email up to 48 hours before the appointment. Otherwise, you can contact us 027 270 5558 to make changes.
Please arrive on time for your appointment. Late arrival which results in insufficient time for us to provide the service will be treated as a cancellation. Usually we won’t be able to provide the service if being late more than 15 minutes. In case we can do it, we will not guarantee the final result of the service due to insufficient time.
Please note: we reserve the right to refuse your booking and refund what you have paid.
Refund Policy
You are paying for the artist’s time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 5 days of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary 30 minute express touch up if it is at the fault of application or product. We don’t take responsibility for any concerns addressed after 5 days of your last appointment, or if you failed to follow the proper aftercare instructions.